Frequently Asked Questions

NEW TO WEST COAST 420 EXPRESS?

The first thing going through your mind is, are these guys real? Yes we are legit and our prices are legit. We are here to shake up the industry from absurd prices for quality flowers. We have a strong team of experienced flower experts who are searching daily for the best price/quality ratio for flowers. Do a quick search about us and read our reviews!

Our hours of operation are M-F 10am – 5pm PST.

Email responses daily. We typically respond within 4 hours but do expect that time to increase to as long as 12-24hours during busier times (during sale periods, holidays, etc.)

Becoming a member is easy. Simply prove that you are over the age of 19 and a resident of Canada. Click here to register.

ORDERING FAQ

If you haven’t register with us yet please do so. Only members are allowed to place orders. You must prove that you are over the age of 19 and a resident of Canada to order with us. No exceptions.

Simply browse our items and add to cart. You are able to shop with us without having to log in but when you want to checkout it would require you to log in to your account.

No, we are a mail order dispensary. We only sell products by mail.

We have 10% off for first timers. Simply use coupon code ” first10 ” at checkout to enjoy 10% off.

Once you are at the checkout menu, there will be specific instructions. Please read these instructions and understand our processes. After reading the instructions, click PLACE ORDER and you will be given detailed instructions on how to make payment and whom to make payment to. These 2 steps are very important to ensure your order is promptly processed.

Orders will come in a bubble mailer or box depending on your order size. The contents of your order will be put into a vacuum sealed package and wrapped in plastic. Our flowers will come individually packed in vapar/odor barrier bags.

Prior to sending the order to Canada Post, we do a sniff test on each order to ensure no odor is leaking.

Your order will be as discrete as possible. There will be no indication of what the contents may be.

Once we receive and process your payment we will then proceed to process your order. Please note that any payment processed after 2pm PST may not make it for same day ship out. Your order will be processed but will be sent to the post office the following business days.

Canada Post does not operate after hours, on weekends and holidays. Instead of rushing to send your order to Canada Post, we use our judgement to hold the order until their pick up service is operating. This way your order is not sitting at the local post office overnight. Its safer at our warehouse until it can be picked up.

SHIPPING FAQ

At this time, we only ship with Canada Post.

Depending on where you are located in Canada shipping can be as quick as 1 business day to as long as 5 business days. Rural areas will take longer.

We only ship Xpresspost with Canada Post

Xpresspost shipping takes 2-5 business days

These aren’t guarantee shipping times with Canada Post but an accurate estimate. We have seen them take 1 to 3 days over the stated delivery days.

All shipping comes with tracking information and signature on delivery. You may waive the signature but that would also waive our responsibility if the order gets delivered but goes missing when you arrive home. We do not recommend that but sometimes your busy schedule cannot make the post office during their short hours. If you decide to waive signature please put down “no signature or N/S” in the order note section. We strongly suggest setting up a flex delivery address with Canada Post.

Repeat: We would not replace any orders that have been delivered but missing due to no signature on delivery.

Once we print your shipping labels, our software creates your tracking number. The information only updates once the order gets scanned at the post office. From there our software will then email you the tracking number. This usually takes about 1-4 hours from post office drop off.

There are times where Canada Post’s system does not correctly scan at the local post office and the tracking info will not have any updates. This will cause our software to not send any info. Once the order goes to the main processing facility in Richmond it will get scanned there and our software will pick that up and send you the tracking information. This can take up to 1 business day. Rest assured that your order is in transit even though there is no tracking info for the time being.

Please be as accurate as possible when filling in the address. If there is an error on the shipping address we won’t be able to replace your order. If the error is on our part, we will gladly compensate you accordingly.

If your package is deemed missing due to our error we will replace the order. If signature is waived then we would not replace the order as the order. Once an order is suspected to be missing we will contact Canada Post 3 business days after the expected delivery date to open a ticket.

Unfortunately, we experience much higher % of postal thefts when shipping to these provinces. We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.

OTHER FAQ

Sativa and Indica are the two major types of cannabis plants which can mix together to create hybrid strains. Each strain has its own range of effects on the body and mind resulting in a wide range of medicinal benefits.

The high produced from smoking Indica bud is a strong physical body high that will make you sleepy or ‘couch-locked’ and provides a deep relaxation feeling compared to a Sativa high, which is known to be more energetic and uplifting.

Marijuana strains range from pure sativas to pure indicas and hybrid strains consisting of both indica and sativa (30% indica – 70% sativa, 50% – 50% combinations, 80% indica – 20% sativa). Because Sativa and Indica buds have very different medicinal benefits and effects, certain strains can be targeted to better treat specific illnesses.

Indica dominant marijuana strains tend to have a strong sweet or sour odor to the buds (ex. Kush, OG Kush) providing a very relaxing and strong body high that is helpful in treating general anxiety, body pain, and sleeping disorders.

Indicas are very effective for overall pain relief and is often used to treat insomnia for many people. Indica buds are most commonly smoked by medical marijuana patients in the late evening or even right before bed due to how sleepy and tired you become when high from an indica strain of marijuana, like Kush.

Benefits of Indica:

  • Relieves body pain
  • Relaxes muscles
  • Relieves spasms, reduces seizures
  • Relieves headaches and migraines
  • Relieves anxiety or stress

Sativa dominant marijuana strains tend to have a more grassy type odor to the buds providing an uplifting, energetic and “cerebral” high that is best suited for daytime smoking. A sativa high is one filled with creativity and energy as being high on sativa can spark new ideas and creations. Many artists take advantage of the creative powers of cannabis sativa (marijuana) to create paintings.

Benefits of Sativa:

  • Feelings of well-being and at-ease
  • Up-lifting and cerebral thoughts
  • Stimulates and energizes
  • Increases focus and creativity
  • Fights depression

Yes! All our flower images are taken in house with the products we have for sale. We use a DSLR with proper lighting to take these photos. We also use vendor supplied images.

If there are any issues with your products please email us at info@westcoast420express.ca

Please include your order number, the issue and photos.

Mistakes do happen and sometimes we can be off on the weight. If that happens we have strict protocols to ensure that we get the legitimate claims compensated.

  1. When you get your order, weigh each individual package as a whole, any opened/unsealed bag wont be able to make a claim. This is to protect the integrity of the claim.
  2. Place the sealed product with the label part showing so we can see the total weight and your order information on the packaging. The weight should be pretty close to the weight we have on the right bottom package.
  3. If there is a big discrepancy between the two weights, snap a pick and send it to us.
  4. This is not 100% fool proof, we reserve the right to use our judgement in a case by case to compensate our customers

We will not replace any products where the seal has been broken or tampered with.

Please be advised that due to circumstances that are out of our control, such as summer heat and humidity, there is a risk that the shatter you ordered will turn to budder by the time you receive it.

Unfortunately, shatter turning to budder is not uncommon when exposed to heat but it does not make your shatter unsafe in any way. A quick fix is to place it in the freezer for 15mins. The shatter will be hard enough to snap and dap with. Store it in the freezer.

We do not offer any reimbursement or refunds if your shatter turns to budder or wax.